Refund policy
At NhaleXhale, every product is made to order specifically for you. Because of the custom nature of our products, we doΒ not accept returns, exchanges, or cancellations for reasons such as:
- Ordering the wrong size, color, or design
- Buyer remorse
- Preference changes
- Incorrect shipping information provided by the customer
Damaged or Defective Items
Your satisfaction is important to us. If your order arrives damaged, defective, or with a manufacturing error, we'll gladly make it right.
Please contact us within 7 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos of the damaged or defective item and its packaging
Once your claim has been reviewed and approved, we will provide a replacement or refund at no additional cost.
Production Partner
We partner with a trusted third-party print-on-demand production company to manufacture and fulfill all orders. Each item is produced individually after your order is placed. Because products are custom-made, we are unable to accept returns or exchanges unless an item arrives damaged, defective, or there is a manufacturing error.
Lost or Delayed Packages
Once an order has been shipped, delivery times are the responsibility of the shipping carrier. If your package is lost in transit, please contact us, and we'll work with our production partner and the carrier to help resolve the issue.
Contact Us
If you experience any issues with your order, please contact us at:
Email: info@nhalexhale.com
Please include your order number so we can assist you as quickly as possible.
This policy is concise, customer-friendly, and aligns with the practices of most print-on-demand businesses while clearly setting expectations for custom-made products.